Algae International Ordering

International Orders for Blue Green Algae

As a result of increased security, we are required to include your phone number with our International Shipping Documents.

We have had parcels returned because the customs officials could not contact our customer.

So we are asking you to include a phone number where you can be reached during business hours, as well as a phone number where you can be reached after hours.

If you are not sure that blue green algae will be accepted into your Country, please check with your country's customs agency to ensure that they know what blue green algae is, and will accept it into your country. Ask if there is any product description which will be helpful to facilitate the import through your customs department. Ask them what Harmonized Tariff Code they recognize for this product, as well as what information they want to see on the product description and invoice.

In the event that a parcel is returned by your country's customs officials, you will still be responsible for the shipping charges.

Email confirmation - sending information

We appreciate your sending us your shipping information via the email - this is a sure way we spell everything correctly, and we have an easy way to communicate with you.
Our email address is klamathlakealgae@yahoo.com.

Do not send credit card information via email.
This is best sent via the fax, or telephone.

Our fax number is 510-635-2290

Shipping using your post office

We use the post office for smaller orders because their air parcel post option is the most cost effective.
You can find some customs information on the United States Post Office website.
Select the "calculate postage" link and choose the "calculate international postage" link.
Then, select "package" - and select your country for a one pound parcel.
Please read the "Prohibitions", "Restrictions", and "Observations" sections.

Payment Options

We no longer accept credit cards for international trade.
We now accept international money orders or bank checks, wire transfers, and western union check.
We do this in order to keep the same low prices for all our customers.

Other Shipping Options

We also use UPS for some of our international orders. Their service is very reliable and slightly more expensive than the post office.
We find that their customs clearance procedures are easier than the Post Office's.
For larger orders we employ the services of an international freight forwarder.